easyJet have a very bad day with major systems crash
Saturday, February 13, 2010 at 19:00 Today thousands of easyJet’s customers across Europe have been delayed by a systems crash lasting approximately two hours from around 15:00GMT. Twitter started to trend very quickly with customers voicing their complaints out on the Social Web without response from easyJet. As I have said in previous posts (ref: http://airlinecio.squarespace.com/airline-cio-blog/2009/11/7/does-it-matter-the-reality-check.html ) it is essential for Airlines to Keep the ‘IT’ operational lights on 365x24x7 and continuously look for root cause of any failures and put steps in to stop them happening again. At this point there is no official word from easyJet to the cause of the problem but rumors are that is was a Network failure.
Special thanks to @nickjdillon on Twitter for the photo
Update: It is good to see that easJet are responding to the public and apolgise for the system failure, see below from easyJet;
Saturday, February 13, 2010 | Andrew McConnell - Communications Manager, easyJet
easyJet sincerely apologise for the disruption this afternoon, this was caused by a technical fault with our reservations system, which meant that passengers had to be checked-in for their flight manually. We are currently investigating the fault, and therefore are not in a position to make further comment at this stage.
Photo Credit via twitter posted by @nickjdillon
EasyJet in IT Systems Failure
Reader Comments (3)
easyJet sincerely apologise for the disruption this afternoon, this was caused by a technical fault with our reservations system, which meant that passengers had to be checked-in for their flight manually. We are currently investigating the fault, and therefore are not in a position to make further comment at this stage.
Thanks Andrew for your comment, I'm pleased you have taken the time to respond.
Sorry, Mr McConnell, but this is unaccetable. The worst part is, that you gave us no information at all. Oh, yeah, and one cup of water after 5 hour wait - that's really good PR.
I was stuck in gatwick yesterday and had to buy a new ticket via lufthansa to get to barcelona. You'll get a high bill for this, i promise.